We want to be clear about what CoffmanHost does and does not promise. This page is part of our Terms of Service.
Uptime
We work hard to keep every site online and fix problems quickly, but we do not currently offer a guaranteed uptime percentage or service credits. If your business needs a written uptime guarantee, please talk to us before signing up.
Maintenance
Servers need regular security updates and occasional restarts. We try to schedule this work during quiet hours and keep interruptions short. For planned work that may cause noticeable downtime, we will try to let affected customers know in advance.
Backups
CrewPanel lets you create a backup of your website files whenever you like and download it. Backups stored with us are a convenience, not a guarantee: please download copies of anything important and keep them somewhere else. Databases can be exported at any time from phpMyAdmin.
Security
We keep the server software patched, use HTTPS with free Let’s Encrypt certificates, and block repeated failed login attempts. You are responsible for keeping your own site software, plugins, and passwords secure.
Support
- How to reach us: use the contact form. We reply by email.
- What’s included: help with your account, CrewPanel, domains and DNS records, SSL, email setup, and problems caused by our servers.
- What may cost extra: building or repairing websites, custom code, cleaning up hacked sites, and site migrations. These are quoted before any work starts. Website Care plan customers get the updates included in their plan.
Outages
If something goes wrong on our side, we will work to restore service as quickly as we can and tell affected customers what happened.